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RETURNS

Need to Return an Item? 

If in the unlikely circumstance you need to return an item to us, please fill out the returns form and send item/s to:

RICCO London Returns,

Gainsborough Works,

St Patricks Place,

UK, Stafford, Staffordshire

ST16 2PN

 

 

Next Steps

Please make sure a copy of our returns form is included in your parcel, which is fully completed, otherwise, we won’t know who the return belongs too and this will delay the return process! 

We accept returns in their original conditions, with tags attached, in the RICCO London original packaging and no evidence of stains or odours attached to the item. If when the item has come back to us and has been inspected, and we notice a mark or a smell of the item, we do have the right to send this back to you. 

Your return needs to arrive back to our warehouse within 14 days of receipt. 

We do currently offer full refunds and exchanges on both full priced and sale items. 

Underwear or swimwear (if the hygiene seal has been removed) cannot be returned for health and safety reasons. 

Once your return has arrived back to us, we will process this as quickly as possible, however, the process may take up to 5 working days. If you have checked your tracking number and your return has arrived back to us and it has surpassed the 5 working days, please drop us an email at info@riccolondon.com.

How Do I Send This Back? 

Once your item has been packaged back into the original packaging and the returns form has been included in the parcel, fully completed, please tape the bag up neatly and write our return address on the front

We would suggest sending your item back via the Post Office and via a service that ensures the value of your goods and provides a signature on delivery. At the moment we aren’t offering free returns and it is the customer's responsibility to send the item back to us. Please keep a copy of your postage receipt, just in case!